> For the complete documentation index, see [llms.txt](https://docs.helodata.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.helodata.com/getting-started/free-trial.md).

# Free trial

New users can request **100 MB** of trial bandwidth by contacting our support team or a sales representative, so you can benchmark products side-by-side before committing.

## What's included

| Product     | Trial allowance | Validity |
| ----------- | --------------- | -------- |
| Residential | 100 MB          | 7 days   |
| Mobile      | 100 MB          | 7 days   |

Once granted, unused credits expire at the end of the 7-day window and do not roll over.

## How to start

1. Sign up at [helodata.com](https://helodata.com).
2. Verify your email.
3. Contact us to request trial credits:
   * Email **<support@helodata.com>** or **<sales@helodata.com>**
   * Or use the live chat in the [dashboard](https://dashboard.helodata.com)
   * Tell us which products you'd like to test and your use case
4. Once credits are granted, generate credentials and follow the [Quick start](/getting-started/quick-start.md).

## Restrictions during the trial

* All trial traffic is subject to the [Fair-usage policy](/resources/fair-usage.md).
* Restricted-target lists are stricter on trial accounts — see each product's restricted targets page.
* Trial accounts cannot create sub-users beyond a single test account.
* Concurrent connections are capped at 25 across all products.

## Upgrading

When you're ready to remove trial limits, open **Billing → Plans** and pick a plan. Existing API credentials keep working — **no code changes needed**. Any unused trial credits are forfeited at upgrade.

## Frequently asked questions

**Can I extend the trial?** Email <support@helodata.com> with your use case; we typically grant a 7-day extension on request.

**Do I need a payment method to start the trial?** No. A payment method is only required when you upgrade or top up.

**Is KYC required for the trial?** No. KYC is not currently mandatory, though we may request verification depending on account risk. See [ID verification](/account-and-billing/kyc.md).