# Free trial

Every new helodata account ships with **100 MB** of trial bandwidth on every live product, so you can benchmark side-by-side before committing.

## What's included

| Product     | Trial allowance | Validity |
| ----------- | --------------- | -------- |
| Residential | 100 MB          | 7 days   |
| Mobile      | 100 MB          | 7 days   |
| ISP         | 100 MB          | 7 days   |

Credits are issued the first time you visit each product page in the dashboard. Unused credits expire at the end of the 7-day window and do not roll over.

## How to start

1. Sign up at [helodata.com](https://helodata.com).
2. Verify your email.
3. Open **Dashboard → Trials** and click **Activate** on the products you want to test.
4. Generate credentials and follow the [Quick start](/getting-started/quick-start.md).

## Restrictions during the trial

* All trial traffic is subject to the [Fair-usage policy](/resources/fair-usage.md).
* Restricted-target lists are stricter on trial accounts — see each product's restricted targets page.
* Trial accounts cannot create sub-users beyond a single test account.
* Concurrent connections are capped at 25 across all products.

## Upgrading

When you're ready to remove trial limits, open **Billing → Plans** and pick a plan. Existing API credentials keep working — **no code changes needed**. Any unused trial credits are forfeited at upgrade.

## Frequently asked questions

**Can I extend the trial?** Email <support@helodata.com> with your use case; we typically grant a 7-day extension on request.

**Do I need a payment method to start the trial?** No. A payment method is only required when you upgrade or top up.

**Is KYC required for the trial?** Only for Mobile and ISP products. See [ID verification](/account-and-billing/kyc.md).


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