Placing an order

You can buy more bandwidth (residential / mobile) or new ISP IPs in two ways — from the dashboard, or via the Orders API. This page is the dashboard flow.

Residential / Mobile — buying bandwidth

1. Left nav → Residential (or Mobile) → Buy traffic.
2. Pick a plan:

   • Pay-as-you-go — per-GB rate, no commitment
   • Starter / Pro / Business / Enterprise — bigger upfront commit, lower per-GB rate
3. Enter quantity in GB. The dashboard shows the unit price and total.
4. Click Order → confirmation modal → Confirm.
5. Bandwidth is added to your account immediately.

[screenshot: residential order form]

The bandwidth is shared across all sub-users of that product. To split usage between teams, use separate sub-users with per-sub-user usage caps.

ISP — buying static IPs

1. Left nav → ISP → Order new IPs.
2. Pick country.
3. (Optional) Pick city — available only in tier-1 markets (Locations).
4. (Optional) Pick a specific ASN — Comcast vs Charter etc. Premium ASNs cost more.
5. Pick quantity — minimum 1, maximum 5,000 per order.
6. Pick billing period — monthly or annual.
7. Pick which sub-user the IPs are bound to.
8. Order.

[screenshot: ISP order form with inventory preview]

After confirmation, the dashboard transitions to a provisioning state. T1 countries typically deliver in 1–5 minutes; long-tail countries can take up to 24 hours. You receive an email when ready.

What if inventory isn't enough?

The order form shows live inventory per city/ASN. If you request more than available, two options:

• Wait — the order queues until inventory frees up
• Substitute — the dashboard picks the closest city/ASN with inventory. Flagged in the email so you can audit.

Order from the API

# Residential
curl -X POST -H "Authorization: Bearer API_KEY" \
     -d '{"product":"residential","gb":50}' \
     https://api.helodata.com/v1/orders

# ISP
curl -X POST -H "Authorization: Bearer API_KEY" \
     -d '{"product":"isp","country":"us","city":"newyork","quantity":20,"months":1}' \
     https://api.helodata.com/v1/orders

Full API reference: Orders.

Payment

Orders use your account balance first, then your default payment method for the shortfall. To pre-fund, top up the balance under Billing → Payment methods.

If a payment is needed and your card is declined, the order fails with insufficient_balance. The dashboard shows the rejection reason — fix the payment method and re-order.

Cancellation

Bandwidth orders can't be cancelled once placed — the credits are non-refundable. For ISP batches you can release IPs anytime (no refund for the remaining period); see IP management.

Common pitfalls

• KYC during a risk review — ordering is open by default. If your account is under a risk review, an order may be held until KYC is completed; you'll be notified if so.
• Wrong sub-user for ISP — once a batch is bound to a sub-user, the IPs use that sub-user's password. Re-binding requires re-downloading the list.
• City over-subscribed — if your monitor depends on a specific city, set the dashboard alert for low inventory under Settings → Alerts.