Extending an order

For ISP batches, "extending" means renewing the billing period so the IPs stay yours. Bandwidth orders (residential / mobile) don't extend — they're consumed.

Renew an ISP batch

1. Left nav → ISP → My IPs → click a batch.
2. Renew button at top right.
3. Pick period (monthly or annual). Annual is 10% off.
4. Confirm.

[screenshot: ISP batch detail with Renew button]

Payment is taken from balance first, then card. The renewal date shifts by the chosen period; same IPs, same password.

Auto-renew

By default, ISP batches auto-renew at the end of each period if balance covers the cost. Toggle in My IPs → {Batch} → Settings → Auto-renew.

If balance is insufficient and no card is on file:

• 7 days before expiry: email warning
• 3 days before: second warning
• On expiry: IPs become unreachable (403 batch-expired); 7-day grace begins
• After grace: IPs released to other customers

See IP management → Renew.

Recover a batch in grace

If a batch expired and you missed it, you have 7 days to recover the same IPs:

1. My IPs → Expired tab → find the batch.
2. Recover button.
3. Pay the same monthly rate.
4. IPs become active within ~60 seconds.

Recovery is not guaranteed — if all IPs happened to be reassigned during grace (rare but possible for high-demand cities), recovery returns equivalent IPs in the same country/city but not identical.

Extend via API

curl -X POST -H "Authorization: Bearer API_KEY" \
     -d '{"months":1}' \
     "https://api.helodata.com/v1/isp/batches/bat_01HX/renew"

Returns the new expires_at.

Resizing a batch

If you want more IPs in the same batch, that's a separate flow — open the batch, Add IPs. New IPs come from the same country/city pool when possible; the batch's expires_at is unchanged so the new IPs are prorated to align.

Bandwidth orders — top up, not extend

For residential and mobile, you can't "extend" but you can top up:

• Residential → Buy traffic → +N GB — adds GB to the existing pool
• Same pricing as the original order

Unused GB on pay-as-you-go does not expire. On plan tiers (Starter, Pro, …), unused GB rolls into the next month up to 50% of the plan; beyond that it's lost.

Common pitfalls

• Auto-renew off but no manual renewal — batches expire silently. Always set up the dashboard alert under Settings → Alerts.
• Card expired — if your card on file expires near the renewal date, auto-renew fails. Check Billing → Payment methods for the expiry warning.
• Quantity reduction — PATCH quantity down doesn't take effect until the next renewal. Releasing IPs immediately means no refund for unused days.