ID verification (KYC)
Identity verification (KYC) is not mandatory to use helodata. You can sign up, run a trial, and use residential, mobile, and ISP products without submitting any documents.
We may, however, request KYC based on account risk — for example, unusual usage patterns, payment-fraud signals, abuse reports, or compliance obligations in your jurisdiction. If that happens, you'll be notified in the dashboard and by email, and given time to complete it.
Why we may ask
Proxy IPs are tied to real people and physical infrastructure. Misuse can cause real harm — phone-number spoofing scams, account takeovers, denial-of-service. Risk-based KYC lets us:
Stop bad actors at the door rather than after an incident
Comply with our upstream carrier and ISP agreements
Meet sanctions and AML regulations in the jurisdictions we operate in
What we ask for
Individual
Government photo ID (passport, national ID, or driver's license)
A selfie holding the ID and a paper with today's date and "helodata"
(For some jurisdictions) proof of address dated within 90 days
Processing time: typically 1 business day, up to 3 for unusual cases.
Company
Certificate of incorporation
Government-issued ID of the beneficial owner (anyone with >25% ownership)
The owner's selfie as above
Company registration number and tax ID
Proof of address for the company (utility bill, lease, or bank statement <90 days old)
Processing: 2–5 business days.
Submitting
Settings → KYC.
Pick Individual or Company.
Upload the documents. Files are encrypted at rest and only accessible by our compliance team.
Submit.
Status transitions:
not-submitted→pending→approved(good to go)not-submitted→pending→rejected→ fix and resubmit
Email notifications at each transition.
When we might request it
You may be asked to complete KYC if your account triggers a risk review, such as:
Unusual or sudden spikes in usage
Payment-fraud or chargeback signals
Abuse reports referencing your sub-users
Compliance obligations in your jurisdiction
Until a request is raised, no documents are needed. When a request is raised, you keep access during a grace window while you complete it; only if the review isn't satisfied is access limited.
If rejected
The email tells you why. Common reasons:
ID expired
Selfie doesn't match ID
Document image too blurry or cropped
Address proof outside 90 days
Fix and resubmit via the same page. There's no penalty for multiple submissions.
Sanctioned jurisdictions
We can't onboard customers in countries / regions on the OFAC, EU, UK, or UN sanctions lists. The dashboard blocks signup; if you reach KYC and are in a sanctioned jurisdiction, the application is rejected automatically.
Data retention
We keep KYC documents for 5 years after account closure, per AML rules. After that they're deleted irrecoverably. You can request earlier deletion if you have no remaining obligations (no unpaid balance, no ongoing dispute).
Re-verification
We may ask for re-verification:
Every 24 months for individuals
When ownership changes (companies)
After a major usage pattern shift (e.g. a 100× volume increase overnight)
You'll get 14 days' notice; products remain available during re-verification unless something suspicious is flagged.
Privacy
KYC documents are never used for marketing
Not shared with third parties except where legally compelled
Stored encrypted; accessible only by named compliance staff
See our full Privacy Policy at helodata.com/privacy
API
Common pitfalls
Submitting before signing up the account — KYC is account-level. Create the account first.
Personal account but ordering for a company — billing entity must match the KYC entity. Submit company KYC if invoices need to go to a company.
Different country card vs ID — usually fine, but flag it in the submission notes to skip a manual review round.
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